Cancellation and Refund Policy

Last updated: August 1, 2026

1. Free trial

Eligible new users receive a 7-day free trial with full access. The checkout page shows the trial end date, selected plan, renewal price, and billing frequency before confirmation.

2. Automatic renewal

Unless canceled before the trial ends, the subscription automatically renews on the selected monthly or annual plan. It continues to renew until canceled.

3. How to cancel

You may cancel through the subscription-management link provided by the payment processor or by contacting support@calibrihealth.com. Cancellation stops future renewals; access normally continues until the end of the paid billing period.

4. Refunds

30-day money-back guarantee. If the Service is not right for you, contact us within 30 days of a charge and we will refund it in full, no reasons required. The guarantee applies to each new subscription charge, including the first charge after the free trial.

Beyond that guarantee, we do not normally issue partial refunds for unused time, inactivity, or forgetting to cancel. Mandatory consumer rights always apply.

5. Exceptions

We may consider a refund for duplicate charges, billing errors, unauthorized transactions reported promptly, or an extended service outage that materially prevented use. Mandatory consumer rights always apply.

6. Refund requests

Email support@calibrihealth.com from the address associated with the subscription. Include the transaction date, amount, plan, and a short explanation. Do not send full card details.

7. Processing

Approved refunds are returned through the original payment method. Processing times depend on the payment provider and your bank. Taxes and currency-conversion differences may be handled according to applicable law and provider rules.

8. Price changes

We may change subscription prices. Where required, existing subscribers will receive advance notice and an opportunity to cancel before the new price applies.

9. Contact

Billing support: support@calibrihealth.com.